Refund Policy
Returns Policy
You must email merchadise@mg.co.uk prior to returning an item. Any items returned without authorisation or outide of the allowed timeframe will not be refunded and you will be responsible for arranging recollection within 7 days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Items purchased between 20 November and 30 December may be returned up to 30 January the following year. Please note that all other terms and conditions and Refunds Policy are still applicable with respect to such items purchased. All other purchases are subject to the standard return policy as stated below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
merchandise@mg.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at merchandise@mg.co.uk and send your item to:
MG Piccadilly, MG Shop (Returns), 47-48 Piccadilly, London W1J 0DT.
For incorrectly ordered sizes please email us advising as such and reorder the correct size whilst returning the original order for a refund.
Shipping
To return your product, you should mail your product to:
MG Piccadilly, MG Shop (Returns), 47-48 Piccadilly, London W1J 0DT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
